Privacy Statement

Privacy Policy

Commitment to Privacy

Marci Renaud, RMT, is committed to protecting the privacy, confidentiality, and security of your personal information and personal health information. As a Registered Massage Therapist regulated by the College of Massage Therapists of Ontario (CMTO), Marci Renaud complies with the Personal Health Information Protection Act, 2004 (PHIPA), applicable privacy legislation, and CMTO Standards of Practice.

This Privacy Policy explains how personal information and personal health information are collected, used, disclosed, stored, and protected in the provision of Massage Therapy services at Dougall Chiropractic in Windsor, Ontario.

Information Collected

To provide safe and effective Massage Therapy care, the following information may be collected:

Name, address, telephone number, and email address
Date of birth
Emergency contact information
Health history and medical information relevant to treatment
Information regarding injuries, symptoms, medications, allergies, and health conditions
Assessment findings, treatment plans, treatment records, and progress notes
Referring healthcare provider information, when applicable
Insurance information necessary for benefits claims
Billing and payment information

Only information reasonably necessary to provide Massage Therapy services and meet legal and professional obligations is collected.

How Information Is Collected

Information may be collected through:

Health history and intake forms
Verbal discussions during appointments
Electronic communications
Online booking systems
Insurance claim documentation
Referrals and communications from other healthcare providers, where authorized

Information is collected directly from clients whenever possible.

Purposes for Collection, Use, and Disclosure

Personal information and personal health information may be collected, used, and disclosed for the following purposes:

Providing Massage Therapy assessment and treatment
Developing and maintaining treatment plans and clinical records
Communicating regarding appointments and treatment-related matters
Processing payments and insurance claims
Coordinating care with other healthcare providers, where appropriate and authorized
Meeting legal, regulatory, professional, and record-keeping obligations
Managing clinic operations and quality assurance activities

Information will not be used or disclosed for purposes unrelated to client care without consent unless required or permitted by law.

Consent

Consent is obtained for the collection, use, and disclosure of personal health information, except where otherwise permitted or required by law.

Clients may withdraw consent at any time, subject to legal and professional obligations. Withdrawal of consent may limit the ability to provide certain services.

Disclosure of Information

Personal health information may be disclosed:

To other healthcare providers involved in a client’s care, with consent or as permitted by law
To insurance providers for benefits claims, with authorization
To regulatory authorities, courts, or government agencies when required by law
In circumstances where disclosure is necessary to reduce or prevent a significant risk of serious harm, as permitted by law

Personal information is never sold to third parties.

Safeguarding Information

Reasonable administrative, physical, and technical safeguards are used to protect personal information and personal health information from unauthorized access, use, disclosure, loss, theft, or alteration.

Safeguards may include:

Secure storage of paper records
Password-protected electronic systems
Access controls limiting access to authorized individuals
Secure disposal and destruction of records when retention requirements have been met
Use of reputable electronic record and communication systems

Electronic Communications

Email, text messaging, and other electronic communications may be used for appointment reminders, scheduling, and treatment-related communications.

While reasonable safeguards are employed, electronic communications cannot be guaranteed to be completely secure. Clients who choose to communicate electronically acknowledge and accept the associated privacy risks.

Website and Online Services

This website may automatically collect limited technical information such as IP addresses, browser types, and website usage data to improve website performance and user experience.

If online booking services are used, information may be collected and stored by third-party service providers that are required to maintain appropriate privacy and security safeguards.

Retention of Records

Client records are retained in accordance with applicable laws, PHIPA requirements, and CMTO record-keeping standards. Records are securely destroyed when retention requirements have been satisfied.

Access and Correction Rights

Clients have the right to:

Request access to their personal health information
Request correction of inaccurate or incomplete information
Inquire about the collection, use, and disclosure of their information as permitted by law

Requests should be submitted in writing to the Privacy Officer.

Privacy Officer

Questions, concerns, requests for access, correction requests, or privacy complaints may be directed to:

Marci Renaud, RMT
Privacy Officer
Windsor, Ontario
Phone: 519-890-4673

Complaints

Individuals who have concerns about privacy practices are encouraged to contact the Privacy Officer directly.

Individuals may also contact the Information and Privacy Commissioner of Ontario regarding concerns about the handling of personal health information.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legislation, professional standards, technology, or practice operations. The most current version will be available on this website.